Welcome to Soak And Relax (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website soakandrelaxsales.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use

1.1 Eligibility

Our website and services are available only to individuals who can form legally binding contracts under applicable law. By using this site, you represent that you are at least the age of majority in your state or province of residence.

1.2 User Responsibilities

You agree to:

  • Provide accurate and current information in all registration forms
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the website only for lawful purposes

1.3 Prohibited Activities

You may not:

  • Use our products for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction (including copyright laws)
  • Transmit any worms, viruses or any code of a destructive nature
  • Attempt to gain unauthorized access to our systems

2. Products and Services

2.1 Product Descriptions

We strive to accurately display the colors, features, specifications, and details of our premium bathroom products. However, we cannot guarantee that your device’s display will accurately reflect our products’ colors or that product descriptions are entirely error-free.

2.2 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Product Use

Our bathroom products are designed for residential use unless otherwise specified. Professional installation is recommended for all plumbing fixtures.

Important: For hygiene and safety reasons, certain items cannot be returned once opened or used, including shower accessories with removed protective seals and installed bathroom fixtures.

3. Orders and Payments

3.1 Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including product availability, suspected fraud, or pricing errors.

3.2 Pricing

All prices are in US dollars and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time without notice.

3.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have the legal right to use any payment method you employ.

3.4 Order Processing

Orders are typically processed within 1-2 business days. You will receive an order confirmation with tracking information once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

Delivery times are estimates and may vary based on location and customs processing.

4.2 Shipping Limitations

We currently ship worldwide except to certain remote areas and parts of Asia. You are responsible for any customs duties, taxes, or fees associated with your order.

4.3 Delivery Issues

If your order is lost or damaged in transit, please contact us within 48 hours of delivery with photos of the damage/defect and packaging. We will arrange a replacement at no additional cost.

5. Returns and Refunds

5.1 Return Policy

We accept returns of eligible items within 15 days of delivery. To qualify:

  • Item must be in original, unused condition with all tags and packaging
  • Request must be made within 15 days of delivery
  • Proof of purchase (order number or receipt) must be provided

5.2 Non-Returnable Items

The following cannot be returned:

  • Opened or used shower accessories
  • Custom-order bathtubs or showers made to specific measurements
  • Any installed bathroom fixtures

5.3 Return Process

  1. Email customer service at [email protected] with your order details
  2. Receive return authorization and instructions
  3. Ship items to our address with the RA# clearly marked
  4. Wait for inspection and processing (3-5 business days after receipt)

5.4 Refunds

Approved refunds will be issued to the original payment method within 5-10 business days for credit cards or 3-5 business days for PayPal. Original shipping fees are non-refundable.

6. Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Soak And Relax shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or website. Our total liability for any claim related to these terms or your use of our products shall not exceed the amount you paid for the product(s) in question.

Product Installation: We recommend professional installation for all plumbing fixtures. Soak And Relax is not responsible for any damages resulting from improper installation or use of our products.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these terms at any time. The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our website after such changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us at:

Soak And Relax
4952 Pinchelone Street
Virginia Beach, US 23455
Email: [email protected]