Privacy Policy

At Soak And Relax (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soakandrelaxsales.com or make a purchase from us.

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (processed securely through our payment gateways).
• Transaction Information: Details about purchases you make through our site (including order history and product preferences).
• Technical Information: IP address, browser type, operating system, referring URLs, device information, and browsing behavior on our site.
• Communication Data: Records of your correspondence with us if you contact our customer service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for our premium bathroom products (faucets, bathtubs, showers, and accessories).
• To provide customer support and respond to your inquiries.
• To improve our website, products, and services based on your feedback and usage patterns.
• To send you important account/order/service information.
• For fraud prevention and security monitoring.
• To comply with legal obligations and enforce our terms of service.

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, conducting our business (such as payment processors, shipping carriers), provided they agree to keep this information confidential.
• Legal Requirements: When required by law or to respond to legal process, to protect our rights, or to prevent fraud or harm to others.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and that appropriate safeguards are in place.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data:

• All payment transactions are processed using PCI-DSS compliant services with 256-bit SSL encryption.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information.
• We regularly review our security procedures and update them as necessary.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request details of the personal data we hold about you.
• Correction: You may update or correct your account information through your account settings or by contacting us.
• Deletion: You may request deletion of your personal data, subject to certain legal obligations we may have.
• Opt-out: You may opt-out of marketing communications by following the unsubscribe link in our emails.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart contents.
• Analyze site traffic and usage patterns to improve our website.
• Provide personalized content and product recommendations.

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page with an updated “Last Updated” date.