Welcome to Soak And Relax’s FAQ page. We’ve compiled answers to common questions about our premium bathroom fixtures, delivery services, and shopping experience. If you don’t find what you’re looking for, our customer care team is always happy to help at [email protected].

About Our Products

What types of bathroom products do you offer?
We specialize in premium bathroom fixtures including bathroom faucets, bathtub and shower accessories, bathtubs, and shower systems – everything you need to create your perfect bathroom sanctuary.
Are your products suitable for professional installations?
Absolutely! Our products are designed for both homeowners and professionals. Many designers and renovators choose our fixtures for their projects due to our reliable quality and global delivery options.
Do you offer products for complete bathroom renovations?
Yes, we provide all essential bathroom fixtures and accessories. Our free shipping on orders over $50 USD makes us an excellent choice for complete bathroom makeovers.

Ordering & Account Questions

How do I place an order?
Simply browse our collections, select your desired products, and proceed through our secure checkout. We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Can I create an account to track my orders?
While account creation isn’t required, registered customers enjoy faster checkout and easy order tracking. You’ll always receive tracking information via email regardless.
What if I need to modify or cancel my order?
Please contact us immediately at [email protected] if you need to change your order. We process orders quickly (within 1-2 business days), so timely communication is essential.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient options:
– Standard Shipping (10-15 business days via DHL/FedEx) for $12.95 USD flat rate
– Free Shipping (15-25 business days via EMS) for orders over $50 USD
How long does order processing take?
We carefully prepare all orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your package leaves our Virginia Beach facility.
Do you ship worldwide?
We proudly serve customers globally, with the exception of some Asian and remote regions. If you’re unsure about delivery to your location, please contact us before ordering.
What if my package is delayed?
While we provide estimated delivery times, actual transit may vary slightly depending on location and customs processing. Rest assured, we package all products with protective materials and provide tracking so you can monitor your shipment’s progress.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be in original condition with all packaging. Please contact us to initiate a return and receive instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. For additional security, we recommend PayPal which keeps your financial information private.
Do you offer any financing options?
Currently, we don’t offer in-house financing, but you may use credit cards that offer installment plans or PayPal Credit where available.

Customer Support

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours on business days.
Do you have a physical showroom?
Our headquarters are located at 4952 Pinchelone Street, Virginia Beach, US 23455, but we operate primarily as an online retailer to serve customers worldwide.
Can I get product recommendations for my specific bathroom?
Certainly! Email us with your bathroom dimensions, style preferences, and any special requirements, and our experts will gladly suggest suitable products from our collection.

We hope this FAQ has answered your questions about shopping with Soak And Relax. Remember, creating your perfect bathroom sanctuary should be as relaxing as enjoying it – that’s why we’ve designed every aspect of our service with your comfort in mind. Happy shopping!